Java Programming

1. Ice-breaker – Introduction
2. Email writing – IST Learnings

1. Email writing
2. Passage – Comprehension

1. Poetry "Promise Yourself"
2. Introduction to Communication
3. Why, what of communication

1. Talk on any topics by the interns
2. Generic Feedback on the topic, improvement areas

1. Channels of communication – contd
2. Exercise : Email exercise on the channels of communication
3. Video : Channels of communication

1. 4C's of comunication

Discussion on 3 situations around correct, clear, complete and climate (components of communication)
(Contd)

2. Email writing – Assignment (Leave application)

1. Importance of accurate information, spellings and grammar
2. Exercise – Creation of signature and catchy headlines presentation (Business news)
3. Video : Got a Job_ by The Miracles

1. Presentation on catchy headlines    (Business news)
2. Feedback to be given on presentation skills
3. Video : Self Directed Learning

1. Presentation on catchy headlines (Contd.)
2. Video : The Talent Code, by Daniel Coyle

1. Email etiquette
2. Chunking Email etiquette
3. Video : Don’t quit

1. Critical Thinking – Part 1
2. Email invite for conference call
3. Introduction to Curriosity and Experience Reflection trackers

1. Critical Thinking – Part 2
2. Assignment on CT
3. Filling up CT and RT

1. Structuring presentation
2. Feedback on structuring
3. Video : Training Motivation Dear Hardwork

1. Impression management – Part 1
2. Attention to detail
3. Video : Milton Friedman Says No Free Lunch + Reality hits you hard (Lyric Video)

1. Impression management – Part 2
2. Dressing etiquette

1. Tone and intonation
2. Choice of words
3. Assignment – Homophones
4. Video : Trainee's Day out-Part 1

1. Team Work – 5 stages. Various situations discussed
2. Video : Chak de India

1. Team Work contd
2. Time management

1. Listening Skills
2. Video : 20 WORDS TO CHANGE YOUR LIFE
3. Email exercise on the attributes of LISTEN

1. Telephone etiquette – Role play

2. Email exercise – Appointment for conference call

3. Video : First Call – Apply What You Know

1. Ethics & Values
2. Email – meeting invite

1. Telephone etiquette
2. Role play
3. Filling up MOM

1. Professionalism – Familiar world
2. Assignment – Professional attributes of Narayan Murthy or Steve Jobs

1. Professionalism – Unfamiliar world + Scenarios
2. Video : Bill Gates-11 Rules You Will Never Learn In School

1. Conference Calls (Project)
2. Feedback on conference call – Structuring and Clarity + Rework on the Requirement Gathering based on the feedback
3. Preparation of MOM
4. Probing technique
5. Video : Training Memories

1. Building relationships – Day 1
2. Exercise on Small talk
3. Filling up CT and RT

1. Building relationships – Day 2
2. Exercise – Relationship wheel

1. Building relationships – Day 3
2. Videos – Wall Street
3. Assignment on building relationship

1. Cultural sensitivity
2. Execise on Culture presentation – Part 1

2) Video : Cultural difference

1. Preparation on Culture presentation
2. Filling up CT and RT
3. Power dressing

1. Culture presentation – Part 1 (Contd.)
2. Exercise on Cultural Presentation – Part 2
3. Presentation skills

1. Presentation on CS – Part 1
2. Filling up CT and RT

1. Structuring template for Customer service
2. Preparation on CS – Part 2

1. Reading as a thinking tool – Jonathan Livingston Seagull
2. Comprehension on the passage

1. Communicating Up
2. Sructured conversation (Ws & H, Comprehensive vs Detail)

2. Filling up CT and RT
3. Email etiquette